Personalized Glass Cup with Name-Can Shaped Glass with Lids and Straws-18OZ Iced Coffee Cups

1. Custom-Made Products (Personalized Items) No right of withdrawal/cancellation: According to § 312g Paragraph 2 of the German Civil Code (BGB), personalized items are excluded from the right of return. Exception for defects: For defects or incorrect execution, you must send us photos within 48 hours of receipt ([Service Email]). We offer a free replacement or full refund (without returning the defective item). 2. Damaged or Lost Shipments Damage: Report the damage within 48 hours with proof (photos/videos). We will immediately send a replacement item or refund the amount. Loss: If the package has not arrived after 30 business days, you will receive a reshipment or a full refund. 3. How does the refund process work? The money will be refunded to the original payment method (e.g., PayPal or credit card). The credit may take 3–10 business days depending on your bank.